Refund & Cancellation Policy

Last updated: June 3, 2026

Because catering is prepared fresh to order, our refund policy balances fairness to you with the cost of ingredients and preparation we commit to once an order is placed.

1. Cancellations by You

• 72+ hours before the event/delivery: full refund of any amount paid.
• 48–72 hours before: 50% refund; the remainder covers committed ingredients and labour.
• Under 48 hours before: non-refundable, as preparation has typically begun.

Lead times for very large or custom events may differ and will be stated on your quote or invoice.

2. Changes to an Order

We’ll do our best to accommodate changes to items, quantities, date or fulfilment if requested at least 48 hours in advance. Changes may affect your total.

3. Problems With Your Order

Your satisfaction matters. If something is wrong — missing items, quality concerns, or an error on our part — contact us within 24 hours of delivery at business@theroyaleindian.com or (402) 555-0123. We will make it right with a remake, partial refund, or credit at our discretion based on the circumstances.

4. Non-Refundable Situations

• Inaccurate delivery details or unavailability to receive the order at the agreed time.
• Dissatisfaction based on personal taste/spice preference where the dish was prepared as described.
• Food safety issues arising from handling after the order was delivered or picked up.

5. How Refunds Are Issued

Approved refunds are returned to your original payment method via Square. Please allow 5–10 business days for the funds to appear, depending on your bank.

6. Contact

Questions about this policy? Email business@theroyaleindian.com.